Welcome to Cotton On Shop’s FAQ section! We’ve compiled answers to the most common questions about our fashion-forward collections, shipping policies, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

About Our Products

What types of clothing does Cotton On Shop specialize in?
We offer a carefully curated selection of contemporary women’s fashion including dresses, tops, knitwear, outerwear, jeans & trousers, skirts, shorts, swimwear, and underwear & nightwear. Our collections focus on mix-and-match essentials and seasonal statement pieces.
What makes your products special?
Each piece in our collection is selected for its premium fabrics, trend-forward designs, and quality craftsmanship. We focus on versatile styles that can easily transition from day to night and season to season.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create Account” and entering your details. Having an account allows you to track orders, save favorites, and enjoy faster checkouts.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.

Shipping & Delivery

Where do you ship?
We proudly serve fashion lovers worldwide, excluding some Asian and remote areas. During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
– Free Standard Shipping: For orders over $50, delivered in 15-25 business days via EMS
How long does order processing take?
All orders are processed within 1-2 business days before shipping. You’ll receive a confirmation email with tracking information once your order ships from our Denver headquarters.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery if something isn’t quite right. We want you to love every piece as much as we do! Please contact our customer service team to initiate a return.
Are there any items that can’t be returned?
For hygiene reasons, we cannot accept returns on underwear and swimwear unless the items are faulty. All other items in our collection are eligible for returns within 15 days.

Contact & Support

How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24 hours on business days.
Where is Cotton On Shop located?
Our headquarters is located at 1724 Sampson Street, Denver, US 80202. While we don’t have a physical store open to the public, we’re happy to assist you with any online shopping needs.

Still have questions? We’re here to help! Reach out to our customer service team and we’ll ensure you have all the information you need to shop confidently with Cotton On Shop.