Shipping Policy

At Cotton On Shop, we’re committed to making your contemporary fashion shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We typically process orders within 1-2 business days after payment confirmation (excluding weekends and holidays). You’ll receive an email notification with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx)
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Tracking included

Free Shipping (EMS)
– Available for orders over $50 USD
– Delivery time: 15-25 business days after shipment
– Tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.

International Shipping

We ship worldwide (excluding some Asian and remote areas). International customers are responsible for any customs fees, taxes, or import duties that may apply in their country.

Returns & Exchanges

We want you to love every fashion-forward piece from our collection. If you’re not completely satisfied with your purchase, we offer easy returns and exchanges within 15 days of receiving your order.

Return Policy Details

Return Window: 15 days from delivery date
Condition: Items must be unworn, unwashed, and in original condition with tags attached
Proof of Purchase: Original receipt or order number required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

Swimwear (if hygiene tags have been removed)
Underwear & Nightwear

Exceptions: We will accept returns for defective items – please contact our customer service at [email protected].

How to Return or Exchange

Initiate Your Return: Email us at [email protected] with your return request using the template below.
Wait for Approval: Our team will respond within 2 business days with return authorization and instructions.
Package Your Items: Securely pack the items in their original packaging if possible.
Ship Your Return: Send the package to our Denver facility using a trackable shipping method.
Processing: Allow 3-5 business days for processing once we receive your return.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Cotton On Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item(s) to return: [Product Name, Size, Color]
– Reason for return: [Please specify]
– Preferred resolution: [Refund/Exchange for (specify alternative item)]

Please let me know the next steps for processing this request.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Timing: Refunds are processed within 3-5 business days after we receive and inspect your return
Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

Follow the same return process above
Clearly indicate in your email the item you wish to exchange for
We’ll ship your new item once the return is received
Price differences will be charged/refunded as needed

Note: Exchanges are subject to availability. If your desired item is out of stock, we’ll process a refund instead.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns

For our global customers (excluding some Asian and remote areas):

All return policies apply
You are responsible for any customs fees or taxes associated with the return
International returns should be clearly marked as “RETURNED GOODS” to avoid customs charges

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges.